In the first Research Spotlight of our Operational Excellence three part series, we discussed three key issues operating companies are facing and the several trends that make it more difficult to achieve Operational Excellence.

In particular, we highlighted three trends that were related to attracting and retaining talent in today's multi-generational workforce. Managing this diverse workforce
remains a key imperative. Companies must provide a technologically savvy environment that interests and challenges millennials and Gen-Zers while up-skilling and enabling more experienced workers to be more effective.



This set the tone for a discussion on Operational Discipline and DuPont's vital contribution of the concepts of the critical role of leadership and the focus on "Operational Discipline" that most other OE 4.0 definitions overlook - rightly highlighting the emphasis on workforce capabilities and culture as keys to OE.

In this second Research Spotlight, we return to answer the question, "How do we effectively measure and manage human performance to sustain Operational Discipline?" This Spotlight is not meant to be a comprehensive history or analysis of the subject, but in this report we explore:

• A brief history of management approaches
• The evolution of cultural models to individual and team performance
• Recommended steps to take in tackling the issues in today's evolving work environment

Download the full research report below.