Innovation and technical expertise are essential for creating successful products in the life sciences industry, but an unintended drawback of this creative mindset when applied to in-house software development can manifest in unnecessary system complexity that slows communication.

This Executive Case Study focuses on the operational benefits derived from implementing a comprehensive document management system at Vertex Pharmaceuticals.

LNS Research spoke with Vertex in order to gain insight on the following questions:

• What were the main drivers behind the decision?
• What were the challenges you faced with making the decision?
• What were the immediate benefits of the implementation?
• What are the next steps in your operational model?