Quality is an operational area that impacts all parts of a manufacturing organization. And while data and metrics are concrete areas where companies can see immediate improvements, a company's quality culture is arguably even more important in achieving long-term goals.   

In this Executive Case Study, LNS Research spoke with Louis Cheung, Head of Quality and Supply Chain for the Americas region at Bostik Corporation, a global adhesive’s company. He spoke of the challenges Bostik faced around restructuring its quality organization and standardizing processes.

Specifically, LNS examines:

• How to cultivate effective quality leadership within an organization 
• The importance of structuring culture to promote unconditional accountability
• The role of formalized training programs in enforcing standardized quality processes