In effectively managing quality, it's important to have a strong understanding of how to best use your finite resources in your current situation for optimal performance. This is often strongly connected to a company's growth model and the legacy of IT and organizational structure left behind, and can present many challenges in handling and responding to similar quality challenges in different manufacturing sites.

In this Executive Case Study LNS Research examines how Heraeus Medical Components, a supplier to the medical device industry, was able to create a two-tiered global corrective and preventive action (CAPA) system to optimize resource allocations and better respond to customer needs. Specifically, LNS Research explores:

• The incorporation of risk and probability in quality events for prioritizing response rates and procedures
• Which areas and inputs were necessary to escalate to a standardized, global CAPA process and which were best handled locally
• Strategies and tools for better allocating resources and fostering collaboration across global production sites
• Recommended actions for success