On April 24, 2012 LNS Research attended the EtQ Life Sciences forum in Waltham, MA. The seminar was focused on presenting best practices in Complaint Handling, CAPA, and Risk-Based Enterprise Quality Management Software. There was a full agenda of speakers including both EtQ executives and customers. In this Vendor Spotlight LNS Research will highlight key takeaways from several of those presentations and discuss how these takeaways align with broader trends in the industry as well as other best practices LNS Research sees being used to successfully deploy Enterprise Quality Management Software (EQMS).