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Customer Quality Management: Strategies for Becoming a Top Supplier

LNS Research uses the term "customer quality management" to describe an intentional and efficient management of customer-facing quality data, processes, and process variations to drive supplier differentiation and reduce total cost of quality. In addition to capturing current SQM trends, this Research Spotlight will identify:

  • Supplier challenges, objectives, and perspective on customer-facing transactions
  • A working definition of CQM
  • How to use CQM to better respond to customer quality requirements
  • Benchmarking and benefits of CQM
  • Actionable recommendations
Author Name: Dan Jacob, Principal Analyst and Research Director
Date: Jan 18, 2018

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