The cost of quality is a comprehensive measurement of the costs incurred in delivering high quality products. Broken down, the metric is comprised of the cost of good quality and the cost of poor quality. Dissected even further, companies can measure internal and external failure costs within the cost of poor quality and appraisal and prevention costs within the cost of good quality. Although many companies refer to the cost of quality, it is not often measured or utilized correctly.

This research spotlight provides companies with an understanding of the cost of quality in the following areas:

• Cost of Quality Definition
• Challenges in Measuring the Cost of Quality
• Benchmarking the Cost of Quality

By viewing this research spotlight, executives and plant managers will have a strong understanding of the cost of quality's strengths as well as how they can implement it into their operational excellence frameworks.