Quality is one of those rare areas of business that impacts every aspect of a firm’s operations. From procurement and engineering all the way through manufacturing and on to the customer experience, quality is often one of the most critical factors in determining success and creating a competitive advantage.

In this Executive Case Study, LNS Research will highlight how Bostik Inc., a leading global adhesive’s company, integrates quality into the overall management system and corporate structure. LNS asked for insight on the following questions:

• How is the quality group organized in Bostik?
• Why are supply chain and quality so integrated?
• What would you recommend to other executives who are trying to understand best practices around organizing their quality groups?