By now, many business leaders understand the value that can be achieved by lowering their organization's Cost of Quality, but are unable to correctly quantify this current cost to build the business case for implementing Enterprise Quality Management Software (EQMS).

In this Research Spotlight, LNS Research lays the groundwork for a comprehensive definition of the Cost of Quality, and explains how taking a proactive and long-term approach to this value can help you build a business case for the value of an EQMS implementation and further improvements in quality management.