• The need for effective quality management has never been greater. Through the lens of quality management goals, leading organizations are assessing key resources such as people, processes, and technology, and then optimizing them to make true progress in business performance.

This executive case study highlights how a large automotive company integrates quality into its overall management system and corporate structure. It focuses on challenges with people and leadership as well as building quality into the design process. 

LNS Research provides details on the following interview questions:

• How is quality organized in your organization?
• How do you allow for autonomy in quality management while also creating an environment for global visibility and improvements?
• Where do you see potential for improvement in your organization’s quality structure?
• Why is support from top management so important?