In this eBook, LNS Research analyzes trends surrounding quality management in the batch manufacturing, discrete manufacturing, and life sciences industries. In presenting data from the 2012-2013 Quality Management Survey, LNS will examine how shifts in quality best practices and adoptions of specific EQMS functionalities can translate into tangible improvements in certain operational metrics and help companies achieve operational excellence.

This eBook will also provide valuable insight into finding the right key performance indicators (KPIs) for measuring quality, as well as some of the leading indicators for successful future performance and building out the right business processes to achieve a model of operational excellence.